Refund & Return Policy – Nuteva Gold
At Nuteva Gold, we are committed to delivering premium-quality, pure, and fresh products. Due to the nature of edible oils and food-grade products, our refund and return policy ensures product safety, hygiene, and customer satisfaction.
1. No Return Policy
All products sold on nutevagold.com/shop are non-returnable due to their consumable and perishable nature.
2. Refund / Replacement Eligibility
We offer refunds or replacements only under the following conditions:
- Product received is damaged or leaked
- Product is defective or contaminated
- Wrong product delivered
- Packaging is tampered or compromised
Refunds are not applicable in the following cases:
- Change of mind after purchase
- Taste preferences or personal dislikes
- Minor packaging variations
3. Timeframe to Raise a Request
- Issues must be reported within 24 hours of delivery
- Requests raised beyond this timeframe may not be accepted
4. Proof Required
To process your request, please provide:
- Order ID
- Product name
- Clear images of the product and issue
- Unboxing video (mandatory for damage or leakage claims)
5. Refund Process
- Once verified, we will offer a replacement or process a refund
- Refunds will be initiated to the original payment method
- Processing time: 5–7 working days
6. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once shipped, cancellations are not allowed
7. Failed Delivery / Customer Unavailability
If delivery fails due to:
- Customer unavailability
- Incorrect address
- OTP not shared
The order may be returned and applicable shipping/handling charges may be deducted.
8. Shipping Charges
- Shipping charges are non-refundable
- Only the product value will be refunded in approved cases
9. Contact for Support
For any queries or support, contact us:
Email: support@nutevagold.com
Our team will respond within 24–48 hours.
Final Note
At Nuteva Gold, we prioritize quality, hygiene, and customer satisfaction. Every product undergoes strict quality checks to ensure you receive only the best cold-pressed oils.